Privacy
What we collect, and why.
Last updated 30 August 2026
Plain English, because you should not need a lawyer to read a privacy notice on a self-help legal site.
What we collect
When you prepare a claim
The answers you type into the claim form: your name and address, the other side’s name and address, the amount, and your account of what happened. We need these because they are what goes on the court form. We keep them so we can rebuild or correct your package if you ask.
When you pay
Payment is handled by Stripe. Your card number never reaches us — we receive only the fact that a payment succeeded, the amount, and your email address.
When we deliver your package
We send your package by email through Resend, our email provider, and record whether it was accepted, delivered, or bounced, so we can tell whether it actually reached you.
When you submit a review
When you submit a review, Small Claims Desk may retain technical and transaction information, including your IP address, to prevent abuse and verify the authenticity of customer reviews. This information is not displayed publicly.
Specifically, we keep the order the review came from, the time it was submitted, the IP address it was submitted from, and your browser’s user-agent string. We do this for one reason: our reviews are our own, published on our own site, so we need to be able to show that a review came from a real customer with a real completed order if anyone ever questions it.
What appears publicly is only the display name you chose, your rating, your headline, your review text, the date, and your county. Your email address, IP address, order number and user-agent are never shown, and are not included in anything our website hands to your browser.
What we never do
- We do not sell your information, and we do not share it with advertisers or data brokers.
- We do not publish your name unless you typed it into the review form as the name you wanted shown.
- We do not write, buy, or fabricate reviews.
Who else sees it
Only the services that make the product work: Stripe (payment), Resend (delivering your package by email), Render and Bluehost (hosting). Each sees only what its job requires. We may also disclose information if the law requires it.
How long we keep it
Claim answers and order records are kept while we may still need to correct or re-send your package, and afterwards for our own business and tax records. Review records — including the IP address — are kept for as long as the review is published, because their whole purpose is to substantiate that review, and for a reasonable period afterwards.
Your choices
Email support@smallclaimsdesk.com and we will:
- tell you what we hold about you;
- correct anything that is wrong;
- unpublish your review, or delete it and its record;
- delete your claim answers, subject to records we are required to keep.
You do not need an account to do any of this, because we do not make you create one.
Children
Small Claims Desk is for adults bringing their own case. We do not knowingly collect information from children.
Contact
If we change this notice, we will change the date at the top.